Privacy policy

Last updated: 13 December 2025

James Simon Bennett trading as Herbal Store Online (“we”, “us”, “our”) operates the website Herbal Store Online (the “Site”) and provides related products and services (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from the Site, or otherwise interact with us.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Business name: James Simon Bennett T/A Herbal Store Online
Address: 12 Mariners Quay, Port Talbot, SA12 6AN, United Kingdom
Phone: 07543 446453
Email: admin@herbalstoreonline.com

For data protection purposes, we are the data controller of your personal information.

Personal Information We Collect

We collect personal information that you provide directly to us and information collected automatically when you use our Services.

Information you provide

  • Name, billing address, shipping address

  • Email address and phone number

  • Payment and transaction details (processed securely by payment providers)

  • Account information (if you create an account)

  • Communications with us (e.g. customer support enquiries)

Information collected automatically

  • IP address and device identifiers

  • Browser type and operating system

  • Pages viewed, products viewed, and interactions with the Site

  • Cookies and similar technologies

We do not knowingly collect personal information from children.

How We Use Your Personal Information

We use your information to:

  • Process orders, payments, deliveries, returns, and refunds

  • Provide customer support and respond to enquiries

  • Operate, maintain, and improve our website and Services

  • Prevent fraud, abuse, and security risks

  • Comply with legal and regulatory obligations

  • Send service-related communications

  • Send marketing communications where you have consented or where permitted by law

Marketing and Advertising

We may use your information to show relevant advertisements and promotions through platforms such as:

  • Microsoft Ads (Bing)

  • Google Ads

  • Social media platforms

You can opt out of marketing emails at any time by using the unsubscribe link in our emails.

Cookies and Analytics

We use cookies and similar technologies to:

  • Enable core website functionality

  • Analyse site usage and performance

  • Support advertising and remarketing

You can control cookies through your browser settings.

Sharing Your Personal Information

We may share your personal information with trusted third parties only where necessary, including:

  • Shopify, which hosts our online store

  • Payment providers (e.g. Shopify Payments, PayPal)

  • Shipping and fulfilment partners

  • Analytics and advertising partners

  • Legal or regulatory authorities where required by law

We do not sell your personal data.

Shopify

Our store is hosted on Shopify Inc. Shopify processes personal information on our behalf to provide the Services. Your information may be transferred outside the UK or EEA and protected using approved safeguards.

You can learn more at: https://privacy.shopify.com

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders and provide Services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Your Rights (UK & EEA)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent where applicable

  • Request data portability

To exercise your rights, contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

Security

We take reasonable steps to protect your information, but no method of transmission or storage is 100% secure. Please avoid sending sensitive information via unsecured channels.

Children’s Privacy

Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children.

International Transfers

Where personal data is transferred outside the UK or EEA, we rely on approved legal safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: admin@herbalstoreonline.com

Phone: 07543 446453