Shipping policy
Last updated: 13 December 2025
This Shipping Policy applies to orders placed with Herbal Store Online, operated by Simon James Bennett.
1. Delivery Areas
We currently ship to addresses within the United Kingdom only.
We do not offer international shipping at this time.
2. Shipping Costs
Shipping charges are calculated as follows:
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£5.99 standard UK delivery on orders under £80
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Free standard UK delivery on orders of £80 or more
Order values are calculated after any discounts and before delivery charges.
3. Order Processing
Orders are typically processed within 1 working day after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Times
Estimated delivery times are:
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Standard delivery: 2–3 working days from dispatch
Delivery times are estimates and may vary due to factors outside our control, including courier delays or adverse weather conditions.
5. Dispatch Confirmation
Once your order has been dispatched, you will receive a confirmation email.
Tracking details may be provided where available.
6. Delivery Issues
Please ensure your delivery details are correct at checkout.
If there is a problem with your delivery, including a significant delay, loss or damage in transit, please contact us and we will work with the delivery provider to investigate and resolve the issue.
Delays can occasionally occur due to circumstances outside our control, such as adverse weather, courier disruption or incorrect or incomplete delivery information.
7. Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
We will investigate the delivery with the courier and take appropriate action to resolve the issue.
8. Contact Us
If you have any questions about shipping, please contact:
Email: admin@herbalstoreonline.com
Phone: 07557771926