Shipping policy
Last updated: 13 December 2025
This Shipping Policy applies to orders placed with Herbal Store Online, operated by James Simon Bennett.
1. Delivery Areas
We currently ship to addresses within the United Kingdom only.
We do not offer international shipping at this time.
2. Shipping Costs
Shipping charges are calculated as follows:
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£5.99 standard delivery on orders up to £80
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Free standard delivery on orders over £80
Order values are calculated after any discounts and before delivery charges.
3. Order Processing
Orders are typically processed within 1 working day after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Times
Estimated delivery times are:
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Standard delivery: 2–3 working days from dispatch
Delivery times are estimates and may vary due to factors outside our control, including courier delays or adverse weather conditions.
5. Dispatch Confirmation
Once your order has been dispatched, you will receive a confirmation email.
Tracking details may be provided where available.
6. Delivery Issues
Please ensure your delivery details are correct at checkout.
We are not responsible for:
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Delays caused by incorrect or incomplete address details
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Failed deliveries where access is unavailable
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Delays caused by the courier once the order has been dispatched
7. Lost or Delayed Orders
If your order has not arrived within a reasonable time, please contact us at:
We will work with the courier to investigate and resolve the issue where possible.
8. Contact Us
If you have any questions about shipping, please contact:
Email: admin@herbalstoreonline.com
Phone: 07543 446453