Terms of service

Last updated: 13 December 2025

These Terms & Conditions apply to all purchases and use of the website operated by James Simon Bennett trading as Herbal Store Online (“we”, “us”, “our”).

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the site.

1. About Us

Business name: James Simon Bennett T/A Herbal Store Online
Address: 12 Mariners Quay, Port Talbot, SA12 6AN, United Kingdom
Email: Admin@herbalstoreonline.com
Phone: 07543 446453

2. Use of Our Website

You agree to use this website for lawful purposes only. You must not misuse the site, attempt to gain unauthorised access, interfere with its operation, or use it in a way that could cause harm to us or other users.

We reserve the right to suspend or restrict access if misuse is suspected.

3. Products and Information

All products are described as accurately as possible. However:

  • Images are for illustration only

  • Colours, packaging, and labels may vary

  • Product availability is subject to stock

We reserve the right to change product information, pricing, or availability at any time without notice.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase.
An order is only accepted once:

  • Payment has been authorised, and

  • You receive an order confirmation email

We reserve the right to refuse or cancel any order, including for pricing errors, suspected fraud, or supply issues. If payment has already been taken, a full refund will be issued.

5. Pricing and Payment

All prices are shown in GBP (£) and include VAT where applicable unless stated otherwise.

Payment is processed securely through Shopify-approved payment providers. We do not store full payment card details.

6. Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by:

  • Postal or courier services

  • Incorrect delivery information

  • Events outside our control

Risk of loss passes to you once the order has been dispatched.

7. Returns and Refunds

Our returns and refund policy is set out in a separate Returns Policy page, which forms part of these Terms & Conditions.

Please review that policy before placing an order.

8. Promotions and Offers

Promotional offers:

  • Are subject to availability

  • May be withdrawn or changed at any time

  • Cannot be applied retrospectively unless stated

Discounts cannot usually be combined unless explicitly stated.

9. Intellectual Property

All content on this website, including text, images, logos, and design, is owned by or licensed to us.

You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

10. Limitation of Liability

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be excluded.

To the fullest extent permitted by law, we are not liable for:

  • Indirect or consequential losses

  • Loss of profits, data, or business

  • Use or inability to use the website or products

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content, policies, or practices. Accessing third-party sites is at your own risk.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms & Conditions at any time. The most recent version will always be available on our website with the updated date shown at the top.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: admin@herbalstoreonline.com
Phone: 07543 446453